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  1. Route: Track Everything In One Place

    Track Everything You Order in the Route App. Get shipping notifications and real-time status updates on any delivery.

  2. Route Track: Package Tracking For the 21st Century

    With Route, customers track 11+ orders per month and check their package status 8-10 times. Keep your brand top-of-mind and direct customers back to your site with immersive tracking …

  3. Route Shipping Protection Policies – Route for Shoppers

    Route is a package tracking and shipping protection provider. We support brands by protecting their customers’ online orders from damage,...

  4. Shopper FAQs – Route for Shoppers

    Route offers the option to protect your online orders from damage, loss, and theft with our licensed Shipping Protection. And if something happens, we’re here to help with a fast, …

  5. How to file a claim - Route for Shoppers

    You can return to this page at any time by going to claims.route.com (directly or via your claim confirmation email) to check for updates. We will also send status updates via email when …

  6. What does my tracking status mean? – Route for Shoppers

    Tracking statuses can be confusing. We’re here to help. Below is a list of some common shipping updates that you may encounter while tracking your package, as well as a corresponding …

  7. Deadlines to file a claim - Route

    All claims for orders covered by Route Shipping Protection must be filed in accordance with specific time frames and deadlines. This includes any claims filed by your customer, or filed by …

  8. Route

    Route Brand PortalDec 11, 2025 - Dec 18, 2025Route Brand Portal

  9. Customer Service Agent Learning Guide – Route

    Your login credentials will be the account information that was used to set up Route. If you were not the primary user to set up your store account and need access, please contact your …

  10. How do I return my order? - Route for Shoppers

    Route makes it quick, easy, and inexpensive to make returns at select brands and retailers when you add our Return & Shipping Protection to your orders. To start a return, visit the brand or …