Imagine working in a call center where you have a script to follow. Would you read it word for word, or would you deviate from the script to sound more natural instead of robotic? In this story, one ...

As Congress mulls whether to extend enhanced health insurance subsidies, desperation is growing for Michigan enrollees. The marketplace call center for Blue Cross Blue Shield of Michigan, the state’s ...

During the 2016 campaign, Donald Trump’s personal physician released a letter claiming that he would be the “healthiest individual ever elected to the presidency.” This assertion (which, we later ...

Over the next few weeks, millions of Americans will shop for health insurance online. Many will find comprehensive plans through Affordable Care Act marketplaces like HealthCare.gov. Others will be ...

Jeanine Skowronski is an editor, writer, and journalist with more than 15 years of experience in personal finance and business, including roles at Bankrate, CreditCards.com, and Policygenius. Her work ...

EFFORTS BEING MADE TO ADDRESS THE ISSUE. AGGRESSIVE EFFORTS ARE IN PLAY TO ADDRESS PTSD AND MENTAL TRAUMA WITH FIRST RESPONDERS. IT’S A BLEND OF TRADITIONAL THERAPY AND THE USE OF TECHNOLOGY. SO BRIAN ...

Jennifer Spinghart does not work for, consult, own shares in or receive funding from any company or organization that would benefit from this article, and has disclosed no relevant affiliations beyond ...

Bill McColl has 25+ years of experience as a senior producer and writer for TV, radio, and digital media leading teams of anchors, reporters, and editors in creating news broadcasts, covering some of ...

Jane Seymour has always been proactive about her health. In a new interview with People magazine, the "Harry Wild" actress, 74, opened up about acknowledging a major "wake-up call" when it comes to ...

President Trump on Saturday took a swipe at Democrats and health insurance companies as lawmakers struggle to find consensus on a bill to reopen the government. Trump, weighing in on the debate around ...

Victims of the Eaton and Palisades fires are calling for the resignation of California's insurance commissioner following a report that found loopholes that favored insurance companies. They gathered ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...