Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

While Elon Musk’s so-called Department of Government Efficiency (DOGE) has taken an axe to the federal workforce, the group itself is hiring. The US DOGE Service, formerly the US Digital Service (USDS ...

Corrections & Clarifications: An earlier version of this story misclassified Chewy.com The company is an online shop. Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand ...

WASHINGTON, Sept 11 (Reuters) - A group of about three dozen state and local election officials on Wednesday raised serious concerns about the U.S. Postal Service's ability to deliver millions of ...

All in on AI is a series featuring interviews from Microsoft executives across the company about what transforming work with AI means to their teams. Through these conversations, we’ll highlight the ...

Forbes contributors publish independent expert analyses and insights. Mark Murphy covers leadership, hiring and employee engagement. What is a situational interview question? In short, situational ...

MILWAUKEE — President Biden repeatedly scolded NBC anchor Lester Holt in an interview Monday — exclaiming at one point, “What’s with you guys? Come on, man!” — as he defended his criticism of Donald ...

Here are some of the key questions about the Secret Service response to the attempted assassination of former President Donald J. Trump. By Zolan Kanno-Youngs and Eileen Sullivan Reporting from ...

The House’s top investigator said he will demand answers from the Secret Service after former President Donald Trump was shot during a campaign rally Saturday. “There are many questions and Americans ...

Some Tesla and Starlink customers have said service at Elon Musk's companies needs to be improved. Despite Tesla's success, customers' complaints could tarnish the reputation of the business. Here's a ...