Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which ...

Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which ...

Microsoft is rolling out a new “Copilot Checkout” feature that lets shoppers complete purchases directly inside its AI ...

Elevate your new year wellness routine for less with Jennifer Aniston's favorite Vital Proteins powders, on sale now at ...

Google LLC has unveiled a new open commerce standard that’s designed to enable artificial intelligence agents to automate the ...

An instant checkout function will allow customers to make purchases from some businesses and through a range of payment ...

A man pays a fixed rate to repair his refrigerator but gets endless delays, false diagnoses, and a canceled service visit.

Amazon tests Shop Direct, pulling product listings from other retailers without consent, highlighting data scraping issues.

(CX) and consumer behaviour. In 2025 AI went mainstream, but customers stayed stubbornly human, says Liezel Jonkheid, ...

Google said Sunday that it is expanding the shopping features in its AI chatbot by teaming up with Walmart, Shopify, Wayfair ...

With prices rising steadily throughout 2025, consumers are paying more attention to how much items cost this winter than ever ...

The service industry "is being defined by a dramatic escalation in rage, uncivility, crises responses and class-based ...