Amazon launches Alexa.com, bringing its Alexa+ AI assistant to the web as it takes on ChatGPT and Google, expands early ...

Amazon Prime’s return policy is, without exaggeration, the reason I’ve been a member for nearly 10 years. It’s a cornerstone of the Prime membership’s value proposition, primarily because it removes ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

Up to 35 million Amazon Prime members may receive payments from a $2.5 billion settlement with the Federal Trade Commission. This settlement resolves allegations that the company misled millions of ...

Amazon Connect’s pricing model encourages companies to experiment with different AI deployments. “If you're saying, ‘I know I can get some benefit of AI, but I'm not sure how much, so I need to do an ...

As the love affair between generative AI and business executives continues, Amazon delivered another preview of the artless future these suits seem to be salivating for: over the weekend, Prime Video ...

LAS VEGAS--(BUSINESS WIRE)--Deepgram, the world’s most realistic and real-time Voice AI platform, today announced integration of its enterprise-grade speech-to-text (STT) and text-to-speech (TTS) ...

Amazon Fire TV is rolling out a new feature on its AI-powered Alexa+ voice platform that lets viewers briefly describe a movie scene and have Prime Video jump directly to it. The feature responds to ...

Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. AWS signals a competitive posture in the CCaaS market with new ...

Over 1,000 Amazon employees have raised "serious concerns" over the company's approach to artificial intelligence, warning that it risks "staggering damage to democracy, to our jobs, and to the earth.

Back in March, we reported that Amazon was embarking on a project that was going to be a bad idea that was going to make a lot of people mad, i.e., using artificial intelligence to generate dubbed ...