Seeing a delivery rider's effort, the customer wanted to reward him with a cash tip, but his request was turned down because ...

Trump’s 'no tax on tips' policy may prompt restaurants to rethink service fees for large parties. The new “no tax on tips” law could push many restaurants to reconsider their mandatory gratuity ...

Service meets customer needs, but hospitality makes people feel valued — and that’s what drives loyalty and referrals. Small, human gestures turn ordinary transactions into memorable experiences and ...

The Trump administration’s “No Tax on Tips” proposal would do more than make all tips income tax-exempt for servers. While this tax proposal promises to benefit servers, it’s more complex than that.

Service workers are some of the hardest-working employees out there. Part of what makes their job so intense is the fact that they have to deal directly with customers almost all of the time. Some ...

Hourly workers in the service, hospitality, and retail industries overwhelmingly back President Donald J. Trump’s bold NO TAX ON TIPS plan in the One Big Beautiful Bill, according to a new survey — ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

A call center is vital to an organization’s relationship with its customers. For many businesses, it serves as the primary touchpoint for customer interactions. As such, optimizing your call center’s ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

Automation is rising, but most consumers still want real human help. Learn what today’s trends reveal about trust, loyalty and the future of support. Customers still want to speak to a human. AI ...

COLUMBUS, Ohio — Isabella Chalfant is a barista at Little Cat Coffee in Columbus and was a server while in college in Cincinnati. She said tips were her main source of income during the school year.