The Kennedy Center is honoring America’s service members, veterans and military families with a patriotic holiday spectacular Thursday evening, as the National Symphony Orchestra presents its sold-out ...

As Congress mulls whether to extend enhanced health insurance subsidies, desperation is growing for Michigan enrollees. The marketplace call center for Blue Cross Blue Shield of Michigan, the state’s ...

A push is growing in Massachusetts for reforms to a program that provides inmates with unlimited, free phone calls, an initiative that put Bay State taxpayers on the hook for about $12.5 million last ...

Kyle has a degree in Film, Television, and Cultural Studies and has loved video games for as long as he can remember. He's owned every PlayStation, dabbled with the occasional Xbox, and even owned a ...

The Dr. Phillips Center for the Performing Arts has a plan to make downtown Orlando extra merry and bright during this year’s holiday season with a new free outdoor festival featuring seasonal movies, ...

Five Houston-area nature centers are participating in an H-E-B program offering free admission this weekend for visitors who bring a plastic bottle or single-use plastic bag to be recycled. H-E-B is ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

Intelligent Call Routing: The Tech Behind Faster, Smarter Call Centers Your email has been sent Key takeaways Intelligent call routing uses customer relationship management (CRM) context, agent state, ...

Activision has announced yet another free trial of Call of Duty: Black Ops 6 Multiplayer and Zombies, which just so happens to launch as EA releases its Battlefield battle royale, REDSEC. Yesterday, ...

Passaic County Community College officially unveiled a free fitness center as part of a multi-agency partnership designed to improve the health of local residents. The college cut the ribbon Oct. 16 ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

Just last month, Cisco marked the 25th anniversary of its instantly recognizable IP phones, which have been an office staple since the 2000s. Today, the way that businesses and customers interact ...