Will AI take your job in 2026? From silent layoffs to task automation, real workers, data, and experts explain how AI is ...

In this guide, I’ll walk you through what to include, why it matters, and how to write a job description clearly. There’s also a template you can download for free. Hiring the right person doesn’t ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

In today’s competitive job market, showcasing the best skills on your job application can make all the difference between landing an interview and getting overlooked. Whether you’re a seasoned ...

In today’s competitive job market, showcasing the right abilities on your resume and during interviews can set you apart from other candidates. Understanding and effectively communicating your good ...

Traditional job structures with static roles and responsibilities are becoming obsolete as modern business needs require more flexibility and diverse skill sets. As a result, both businesses and ...

It wasn’t until I started working frontline jobs that I realized the massive disconnect between how CEOs see customer service, and how customers experience it. That showed me how to fix the problem.

When Jake Moffatt's grandmother died in 2022, he booked a flight to her funeral on Air Canada, hoping to use their bereavement travel discounts. Air Canada's customer service chatbot told Moffatt he ...