In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Changes at Southwest Airlines have the potential of transforming a great airline into a competitor not anticipated by other ...

Alef Aeronautics has begun production of its Model A Ultralight, a "drive-and-fly" vehicle, with the aim of delivering the first true "flying car" to customers. Initial units of the Model A Ultralight ...

Silverback AI Chatbot has announced an expanded emphasis on its AI Assistant feature, reflecting the growing role of automated conversational systems in managing digital interactions across websites, ...

Microsoft Dynamics 365 CRM stands out as a comprehensive AI-powered platform designed to meet the evolving needs of businesses. It excels in providing a unified yet secure solution that seamlessly ...

Sage CRM stands out as a dependable, feature-rich solution designed for small to medium-sized businesses. It excels in providing a customizable platform that can scale with a company's growth.

Trust has always been central to business relationships, but for technology-focused small and medium-sized businesses, trust ...

Customer data platforms (CDPs), which historically acted as storage and cleanup tools, are turning into something more ...

The 2026 CX roadmap must shift from reactive fixes to proactive, cross-functional planning, measurable customer value, & long ...

Tension: Companies have more customer data than ever, yet struggle to balance immediate revenue needs against long-term ...

A new study suggests AI models like ChatGPT and Claude consistently overestimate how rational humans really are, leading them ...

Open-weight LLMs can unlock significant strategic advantages, delivering customization and independence in an increasingly AI ...