In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...
Changes at Southwest Airlines have the potential of transforming a great airline into a competitor not anticipated by other ...
Trust has always been central to business relationships, but for technology-focused small and medium-sized businesses, trust ...
Customer data platforms (CDPs), which historically acted as storage and cleanup tools, are turning into something more ...
The 2026 CX roadmap must shift from reactive fixes to proactive, cross-functional planning, measurable customer value, & long ...
Tension: Companies have more customer data than ever, yet struggle to balance immediate revenue needs against long-term ...
Open-weight LLMs can unlock significant strategic advantages, delivering customization and independence in an increasingly AI ...
AI data centers require incredible amounts of energy to run. NPR's Planet Money investigates how that demand for power might affect your electric bills.
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