As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Belfast studio founder Michelle Connolly explains why creative jobs remain secure despite artificial intelligence advances AI can generate images but it cannot understand a client’s brand or make ...

As it turns out, not everyone has a loan on their house. In fact, 40 percent of U.S. homes don’t have a mortgage, per the ...

Ukraine’s IT industry reached $6.4 billion in exports in 2024, proving its reliability, speed, and EU readiness despite the ...

Forty-eight percent of workers struggle to find files, 45 percent of SMBs still use paper, and e-signatures can boost close ...

Tech tools can make your life as a financial advisor easier, helping you run your practice more efficiently. Building a tech stack begins with identifying your organization's needs. Client management ...

Nvidia faces significant hurdles selling enterprise AI software, particularly to finance and healthcare clients. Internal emails reveal a "fundamental disconnect" with legal and procurement teams over ...

The traditional model of legal practice often left clients in the dark-waiting for phone call updates, unsure of next steps, ...

In 2025, Black Book expanded global healthcare IT research coverage; issued 32 complimentary, vendor-neutral benchmarking ...

Legal services consumers want the same user-friendly services from their lawyer as they find in retail or banking, new research has found. The study, commissioned by the Legal Services Consumer Panel, ...

"Our customers' feedback is the ultimate measure of success," said Becky Carr, chief marketing officer at Billtrust. "These ...