Zoom Continuous meeting chat is a new feature that allows meeting participants to communicate before, during, and after a meeting by creating a dedicated group chat in Zoom Team Chat. Zoom’s ...

New virtual agent capabilities reduce customer effort, prevent repeat contacts, and give service leaders confidence to scale automation With 43% of consumers saying chatbots fail to resolve their ...

What’s new in Zoom Virtual Agent 3.0? Zoom Virtual Agent 3.0 operates across voice and chat and introduces a new execution architecture designed to automate complex, cross-system interactions with ...

A customer’s loyalty to a brand is often set by a series of interactions—on- or offline—that tie customers to the company. Yet consumers can be fickle. Customers are increasingly discerning and expect ...

Zoom has a plan for getting its users past "Zoom fatigue" as pandemic restrictions lift and we seek out more human interaction. The video conferencing service, which doubled as a critical lifeline ...

As a member of Zoom's ISV Exchange, NovelVox continues to expand its footprint across Zoom Phone, Zoom Contact Center (and video queue),, and Zoom Apps. Customers benefit from simplified procurement ...