You call customer service to help solve an issue. Then an annoying AI bot wastes your time and leads you in circles. Next ...

One red-hot category in the generative AI space is customer support, which isn’t surprising, really, when you consider the tech’s potential to cut contact center costs while increasing scale. Critics ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb’s U.S ...

If you’ve been on the phone with customer service recently, there’s a good chance your first interaction was with a bot, or maybe automated voice, telling you to press some number to get to a menu to ...

Axis Max Life Insurance has enhanced customer experience by introducing an AI-powered Core-Converse email bot, reducing customer email query resolution time by 30%. This system automates up to 80% of ...

Robots have taken over customer service jobs to replace humans in the alternate universe of Customer Service Bot’s Rules for the Drive-Thru, written by Cinna Jude and directed by Krystal Glover. The ...

The UK-based package delivery service DPD has disabled parts of its AI chatbot service after the bot was caught swearing at customers and even insulting DPD, multiple outlets have reported. A ...

This all started so simply. ASOS customer Nick just wanted to know the status of his return. Due to the company’s automated customer service bots however, Nick is more confused now than when he ...

This week, the Biden administration announced it is taking on more of what it calls "everyday headaches and hassles that waste Americans' time and... Sick of customer service bots and subscription ...

AI is still working out its kinks. As chatbots embed in enterprise services we're getting a better idea of just how worthless they are at this point. Reading time 5 minutes Welcome to AI This Week, ...

When you have to call a customer service line, where's your patience on a scale of 1-10? "Most people start at a nine or nine-and-a-half," says Amas Tenumah, who wrote a book called Waiting for ...