Customer Experience Management (CXM) is top of mind for many organizations trying to understand how to best reach customers and prospects. Some may be looking at mobile solutions to support better ...

Adding to the mobile maintenance fleet was necessary for Ford Pro to build better customer service experiences. Not only were Ford Pro’s customers asking for a mobile maintenance solution, but it also ...

Interactive Intelligence Group, a provider of unified IP business communications solutions, is releasing a software platform that will enable organizations to develop and deploy customer service ...

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. The pace of technological innovation has significantly raised ...