"We're seeing a lot of people switching from Salesforce.com," said Bill Patterson, product management director for Microsoft Dynamics CRM Online, referring to some of the 500-plus customers that have ...

A New York-based interior design studio has upgraded its client and sales operations following the implementation of Microsoft Dynamics 365 Sales by Dynamics Square. The decision comes as the firm ...

MSFT's Dynamics 365 is evolving into an AI-driven platform, boosting enterprise adoption, deepening workflows and expanding ...

When a CRM is clear and simple to navigate, your team spends less time figuring out how to use it and more time doing the actual work. If you want to increase user adoption of your CRM, it's important ...

We built these apps to answer 3 key business questions: what will happen, what information matters & what action to ...

Dynamics customers can now get their hands on the suite’s latest update, which includes the ability to add the Cortana voice-command technology to the company’s CRM software. Users will be able to ...

Microsoft expanded agentic AI across Copilot Studio and Dynamics 365, adding real-time voice and autonomous agents for ...

During a pre-briefing to industry analysts from Jeff Comstock, corporate vice president of Dynamics 365 Customer Service the most intriguing thing he said was the solution does not require customers ...

Microsoft’s Dynamics 365 2026 Wave 1 release introduces expanded Copilot and AI agent features aimed at streamlining CRM workflows, improving data accuracy, and reducing manual updates. The updates ...

Salesforce CEO and Chairman Marc Benioff on Wednesday kept the tent revival feel of Dreamforce 2010 rolling with an on-stage cloud CRM customer conversion. While the converted may not have been an ...