A New York-based interior design studio has upgraded its client and sales operations following the implementation of Microsoft Dynamics 365 Sales by Dynamics Square. The decision comes as the firm ...

"We're seeing a lot of people switching from Salesforce.com," said Bill Patterson, product management director for Microsoft Dynamics CRM Online, referring to some of the 500-plus customers that have ...

MSFT's Dynamics 365 is evolving into an AI-driven platform, boosting enterprise adoption, deepening workflows and expanding ...

When a CRM is clear and simple to navigate, your team spends less time figuring out how to use it and more time doing the actual work. If you want to increase user adoption of your CRM, it's important ...

Microsoft expanded agentic AI across Copilot Studio and Dynamics 365, adding real-time voice and autonomous agents for ...

We built these apps to answer 3 key business questions: what will happen, what information matters & what action to ...

Microsoft says its Copilot AI tool now has more than 20 million paid enterprise seats, with usage matching Outlook-level engagement. Integrated into Microsoft Dynamics 365, Copilot is transforming CRM ...

Dynamics customers can now get their hands on the suite’s latest update, which includes the ability to add the Cortana voice-command technology to the company’s CRM software. Users will be able to ...

Salesforce is overhauling its revenue reporting from FY27 to align with its AI-first Agentic Enterprise strategy, while Microsoft and Zoho roll out deeper AI integrations in their CRM platforms.

During a pre-briefing to industry analysts from Jeff Comstock, corporate vice president of Dynamics 365 Customer Service the most intriguing thing he said was the solution does not require customers ...