A fake call center in Noida, deceiving people with counterfeit insurance policies and false bonuses, was dismantled by police ...

GURGAON, India — For three years, Kartikeya Kumar hesitated before picking up the phone, anticipating another difficult conversation with another frustrated customer. The call center agent, now 29, ...

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in real time ...

Fresh off the heels of the AI-powered accent adjustments in the Oscar-nominated 2024 film “The Brutalist,” the French company that owns the largest call center in the world has announced that it’s ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time. The ...

On May 15, Coinbase revealed that criminals had stolen personal data from tens of thousands of customers—the biggest security incident in the company’s history, and one that is poised to cost it as ...

Numbers don’t lie: a single interactive agent can equal the performance of 15 operators, with a total cost estimated at ...

GURGAON, India -- As fireworks boomed across nearby New Delhi and families lit candles and incense and prayed late into the evening, thousands of call-center agents reported to work at a gleaming ...

Teleperformance SE, the largest call center operator on the planet, has come up with a way to mask the fact it operates in India for customers calling for support with their latest iPhone or Galaxy ...

Brian Armstrong, cofounder and CEO of Coinbase, speaks at an event in Bengaluru, India, in 2022. On May 15, Coinbase revealed that criminals had stolen personal data from tens of thousands of ...