This post is co-authored by Giang Hoang, Ph.D., and Tony Nguyen, Ph.D. In today’s knowledge-driven economy, the sharing of information is crucial for organizational success. However, a troubling trend ...

COMMENTARY--The secret's out: a lot of large companies are starting to recognize the substantial value of a resource right under their noses: employees' collective knowledge. So many organizations ...

With 74% of companies planning to allow employees to work remotely at least part of the time post-pandemic, helping each employee work at their best in a hybrid workplace is top of mind for many ...

There are some traits in your employees that are very hard to change. Training on personality, appearance and temper can challenge even the best of managers. You can, however, teach product knowledge ...

There are plenty of reasons companies hate turnover, and while many have to do with losing a valued employee, the transfer of institutional knowledge from one person to the next often provides a ...

“There are known knowns. These are things we know that we know. There are known unknowns. That is to say, there are things that we know we don't know. But there are also unknown unknowns. There are ...

One problem that small- and mid-size businesses often face involves creating more content. In today’s online world, new content is crucial for staying in front of your audience. But how can your small ...

In 2018, engineers at expense-management software company Expensify wanted a better way to share and improve upon technical knowledge with their teammates. So, they started using Q&A platform Stack ...

Employees across the world are "gatekeeping" knowledge amid fears that they could be replaced in the era of artificial intelligence, according to a new report from Adaptavist. The report, which ...

Millennials are starting to transform how American businesses do customer service, both as customers and employees, and much of their contributions revolve around the concept of the “knowledge base.” ...

Carglass France, part of glass repair business Belron International, claims to have improved the speed that employees find information by a fifth, after rolling out knowledge-sharing technology. The ...