In today’s fast-paced business landscape, customer service is no longer a support function. Advancements in technology have transformed the contact center into a core value driver for the business.

Opinions expressed by Entrepreneur contributors are their own. Customer automation has drummed up a bad reputation in recent years, mostly due to those infuriating touch-phone options that are an ...

As companies accelerate towards implementing AI, Salesforce's Param Kahlon shares some examples of companies who have benefited from automation while prioritizing customers. Companies today face a ...